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Product & Compliance
What are your main disposable vape models?
A1: We focus on globally trending authorized brands. Key models include:
- IGET Series: Top Australian brand, high-puff disposables (3.5K, 10K, etc.).
- VAPEKOOL KOLOS: American-trend design, high-performance single model.
- UPENDS: Cutting-edge high-puff models like UP8 (60K), CD30000 (30K).
Do you provide safety and compliance documents?
Yes. Each model comes with battery safety certifications, ingredient reports, and export compliance documents.
Wholesale & Pricing
What wholesale pricing options are available?
We operate on a pre-order/made-to-order basis. Please consult us for wholesale quotes via email or WhatsApp for detailed pricing.
What is the minimum order quantity (MOQ)?
We recommend an initial order of 200โ500 units. Larger orders can be negotiated for customized terms.
How long is the shipping lead time from Hong Kong to Indonesia?
Standard sea or air freight typically takes 7โ15 days, depending on customs clearance and shipping routes. Direct delivery to Jakarta warehouse or to your designated storage facility is available.
Do you offer local warehousing in Indonesia?
Yes. We operate a Jakarta warehouse with COD (Cash on Delivery) service to help you supply retail vape stores, hotels, and bars quickly
Customization & Support
Can I request custom logo or flavors?
At present we offer standard flavors and the official authorized brand logos (IGET, UPENDS, VAPEKOOL). For large-volume orders, custom logo or flavor projects can be discussed.
What after-sales service and quality guarantee do you provide?
Each batch is factory-tested. If any units are damaged during transport, you can request replacement within 7 days of delivery.
Do you supply marketing materials?
Yes. We provide high-resolution product images, brand introductions, and social-media promotional assets to support B2B customers on Instagram, WhatsApp, and other platforms.
Market Focus
What are the key consumer scenarios for these products?
Designed for 21+ adult markets, ideal for bars, hotels, retail vape shops, and tourist hotspotsโespecially in Bali.
