FAQs

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Product & Compliance

A1: We focus on globally trending authorized brands. Key models include:

  • IGET Series: Top Australian brand, high-puff disposables (3.5K, 10K, etc.).
  • VAPEKOOL KOLOS: American-trend design, high-performance single model.
  • UPENDS: Cutting-edge high-puff models like UP8 (60K), CD30000 (30K).
Yes. Each model comes with battery safety certifications, ingredient reports, and export compliance documents.

Wholesale & Pricing

We operate on a pre-order/made-to-order basis. Please consult us for wholesale quotes via email or WhatsApp for detailed pricing.
We recommend an initial order of 200โ€“500 units. Larger orders can be negotiated for customized terms.
Standard sea or air freight typically takes 7โ€“15 days, depending on customs clearance and shipping routes. Direct delivery to Jakarta warehouse or to your designated storage facility is available.
Yes. We operate a Jakarta warehouse with COD (Cash on Delivery) service to help you supply retail vape stores, hotels, and bars quickly

Customization & Support

At present we offer standard flavors and the official authorized brand logos (IGET, UPENDS, VAPEKOOL). For large-volume orders, custom logo or flavor projects can be discussed.
Each batch is factory-tested. If any units are damaged during transport, you can request replacement within 7 days of delivery.
Yes. We provide high-resolution product images, brand introductions, and social-media promotional assets to support B2B customers on Instagram, WhatsApp, and other platforms.

Market Focus

Designed for 21+ adult markets, ideal for bars, hotels, retail vape shops, and tourist hotspotsโ€”especially in Bali.
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